Terms & Conditions

Direct Debt Advice has its corporate head office in Norwich. References to Direct Debt Advice in this privacy policy are to Direct Debt Advice Limited (ref 05675436)

Direct Debt Advice is responsible for the processing of any personal information you provide to this site and is registered in the United Kingdom under the UK Data Protection Act 1998.

Terms & Conditions

  • Direct Debt Advice makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998 and the European Directive on Privacy and Electronic Communications (2002/58/EC).
  • When you register with our website, we may ask you for certain information and you may submit personal data to Direct Debt Advice (for example your name, phone number, postal address, email address). This information will be kept securely in accordance with our internal security policy
  • From time to time we also monitor and record telephone calls for training purposes and to improve the service to you.
  • We will never collect sensitive information about you without your explicit consent. An example of sensitive information would be your religion or a medical condition.
  • You undertake that all information that you provide is accurate and current.
  • We may use the information or parts of it to occasionally notify you about Direct Debt Advice events or related activities that you may find useful. We will share your details with Freeman Jones who is a member of the Debt Management Standards Association (DEMSA) CCL (0520486). They are fully compliant with the IVA Protocol and OFT Guidelines.
  • If you do not want Direct Debt Advice to collect or process your personal data, please do not submit it and if you have or you believe that we have data about you that is incorrect please email us at enquiries@directdebtadvice or write to us at Direct Debt Advice, Seymour House, 30-34 Muspole Street, Norwich, NR31DJ and the information will be corrected as soon as possible or removed from our database as you request.

Cookies
  • Cookies are a means by which information relating to your Internet activity (such as whether you have visited a website before) is recorded on your hard drive.
  • Third party providers using the site may access traffic usage patterns but your personal use or information will not be identifiable.
  • If you do not wish for us to use cookies when you use this site please adjust your Internet browser settings to not accept cookies.
  • Your computer's help file should tell you how to do this. Alternatively visit www.dma.org.uk for information on how to do this.